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• Can I have a puppy please? Social media for lawyers
  Posted on April 2, 2012 by Louise Restell
  I wouldn't describe myself as a social media guru, although if I'm in a roomful of lawyers the chances are I'll know more about the subject than the rest of them combined. This isn't hubris: I know for a fact I was appointed to the management board of a legal charity in large part because none of the other trustees, nor many of the staff, knew their Twitter from their Tumblr. It is, however, a fact I find terribly amusing.
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  Posted in: Legal services
  Tagged: advertising, Google, lawyers, Luddite, social media, social networking, technology, Twitter
• What I've learned about lawyers and legal complaints in the last two days
  Posted on March 6, 2012 by Louise Restell
  I thought I was dreaming about legal complaints this morning, which was a bit worrying as I like to think I have a fairly creative imagination. You can imagine my relief when I realised that, rather than my conscience being overwhelmed by the trials and tribulations of legal consumers, I was semi-sleeping through the chief legal ombudsman’s interview on Radio 4’s Today programme.
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  Posted in: Legal services
  Tagged: ABS, Adam Sampson, advertising, complaints, lawyers, legal consumers, legal costs, Legal Ombudsman, legal services