jargon

• Resolutions for 2013
  Posted on January 29, 2013 by Louise Restell
  I know I’m a bit late. I know you already have some, most of which you’ve probably forgotten or are at least ignoring. I know the start of the new year seems an awfully long time ago. But it is still January (just) and because my last post was about complaints, I thought it would only be fair to give you a chance to avoid them. Most should be glaringly obvious, but you’d be surprised.
  Read more...
  Posted in: Consumer rights
  Tagged: complaints, fees, legal services, lawyers, consumers, jargon
• This post will exceed your expectations
  Posted on December 7, 2011 by Louise Restell
  My favourite blog post of the week was in the Harvard Business Review (HBR), not normally somewhere I hang out but worth it on this occasion. The author admitted that in about half of his business conversations he had ‘almost no idea what other people are saying’. He goes on to say that when he was younger, if he didn’t understand what people were saying, he assumed he was stupid. He now realises it’s the other people who are stupid for not ensuring he can understand them.
  Read more...
  Posted in: Uncategorized
  Tagged: jargon, law firms, lawyers, legal marketing, websites