LeO

• It's the consumer, stupid
  Posted on June 27, 2012 by Louise Restell
  As you can imagine, calls for non-clients to have the right to complain about lawyers have gone down like a ton of bricks in some quarters. Apparently it will open the door to a flood of vexatious complaints from people unhappy they lost their case or who think their opponent’s lawyer was a bit rude or unpleasant. Worse still, it is being proposed by ‘quangocrats’ who have ‘no idea of the reality of legal practice’.
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  Posted in: Legal services
  Tagged: consumers, lawyers, legal complaints, Legal Ombudsman, legal services, LeO
• Whatever happened to the big bang?
  Posted on April 5, 2012 by Louise Restell
  As if the disappearance of Spring and the return to a distinctly chilly feel wasn’t enough to dampen my spirits, just a cursory glance at the news in the last week has left me feeling a bit depressed: secret courts, government snooping proposals, a 15-year old killing his mother with a hammer, even ‘pastygate’ and the hosepipe ban. There’s not a lot to be cheery about.
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  Posted in: Legal services
  Tagged: ABS, BSB, lawyers, Legal Ombudsman, legal services, LeO, LSB, public legal education, SRA
• Why lawyers should welcome complaints and why many won't
  Posted on November 8, 2011 by Louise Restell
  The Law Society was remarkably quiet yesterday following the announcement that the Legal Ombudsman (LeO) will ‘name and shame’ lawyers from April next year. If past indications were anything to go by I would have expected a wailing, gnashing of teeth and most of the toys to be thrown out of the pram.
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  Posted in: Legal services
  Tagged: Chris Kenny, complaints, consumers, lawyers, Legal Ombudsman, LeO, LSB, solicitors