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Do I have legal rights when buying products online?
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Yes, there are special rules known as Distance Selling Regulations that protect consumers when buying products online and retailers selling online must abide by these. All reputable websites will provide a link to their delivery and returns policies explaining what you can do if you’re not satisfied. If you’re experiencing problems with an online retailer, call one of our expert public law solicitors on 08082747557 for further advice.
Frequently asked questions
- Do I have legal rights when buying products online?
- I’ve bought a product and now discovered that it is faulty. Should I return it to the store or to the manufacturer?
- I bought an item in the sales but when I got it home discovered that there is a fault. Am I still protected even though it was reduced in price?
Your local legal experts
Why QualitySolicitors?
With QualitySolicitors your first initial assessment is free, so you can call us without worrying about being charged for a call you might not have actually needed to make. And because we place our clients are at the heart of everything we do, we make these five customer service promises to make sure you'll feel properly looked after.
This is why, in the first instance, most people looking for legal help in relation to a 'Home And Property' call QualitySolicitors for a Free Initial Assessment over the phone before requesting our Ask the Legal Expert service; which is an introductory 45-minute face-to-face consultation for £99.
Have you ever wanted to just ask a lawyer if they can help you, without worrying about what it may cost to contact them? If so, call QualitySolicitors and together we can work out what your next steps might be... in confidence, at no cost and with no obligation. At QualitySolicitors, our Free Initial Assessment promise puts you directly in touch with a local law firm who will happily talk to you for free to clarify how they can help you.
Find out moreUsing a solicitor doesn’t have to involve any unexpected costs. We promise to confirm the full costs you can expect before we begin any work and keep you informed throughout. And we won’t start any work until we know you’re happy with our estimate.
Find out moreNeed a lawyer who’ll get in touch when they say they will and not leave you in the dark? Good news – we promise to you, our clients - call or email us by 3pm, Monday to Friday and you’ll hear back from us the very same day. And if we can’t give you a full response straight away because your question needs further investigation, we’ll always let you know and give you details of exactly when we’ll next be in touch.
Find out moreQualitySolicitors law firms know that when you need to meet with a solicitor, finding time during office hours can prove impractical. So we thought we’d help by offering flexible opening hours; simple!
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