customer service

• Bad reviews against your company? No need to panic.
  Posted on November 20, 2014 by QualitySolicitors
  Customer reviews can be an excellent way of commencing a positive business relationship with new prospects even before they approach you directly.
  Read more...
  Posted in: Business law
  Tagged: reviews, bad reviews, customer service
• The old ways are not always the best, not by a long shot
  Posted on July 3, 2012 by Louise Restell
  I was amused to read that at least one legal entrepreneur thinks lawyers are ‘in denial about what customers hate about law firms’. With probably only one exception Ajaz Ahmed, the founder of Freeserve and co-founder of the award-winning Legal365, said last week that ‘there has been a complete and utter lack of any innovation, disruption or new business models’ in the legal profession.
  Read more...
  Posted in: Legal services
  Tagged: Ajaz Ahmed, consumers, customer service, legal services, Susskind, Which?