Susskind

• The old ways are not always the best, not by a long shot
  Posted on July 3, 2012 by Louise Restell
  I was amused to read that at least one legal entrepreneur thinks lawyers are ‘in denial about what customers hate about law firms’. With probably only one exception Ajaz Ahmed, the founder of Freeserve and co-founder of the award-winning Legal365, said last week that ‘there has been a complete and utter lack of any innovation, disruption or new business models’ in the legal profession.
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  Posted in: Legal services
  Tagged: Ajaz Ahmed, consumers, customer service, legal services, Susskind, Which?