consumer rights

• Is the customer always right?
  Posted on December 29, 2012 by Louise Restell
  Well that’s it for another year then. Thank goodness. Christmas isn't exactly the most relaxing time of year. Cooking Christmas dinner for six, including one helpful vegetarian (me) in my teeny tiny kitchen is no mean feat; and then there’s the enduring mess of wrapping paper, boxes, ribbon, gifts without a home and various bits of half eaten food to contend with.
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  Posted in: Consumer rights
  Tagged: consumer rights, shoppers rights, Sale of Goods Act 1979, Christmas presents
• Fake Nigerian bankers are the least of our worries: Welcome to the UK's rip-off conumser culture
  Posted on January 28, 2012 by Louise Restell
  I imagine the offices of the LA Fitness HQ last Wednesday morning were quite fraught, with lots of finger pointing, a few red faces and a lot of emails to sort through. If ever there were an example of when companies should deviate from their rulebook, this was it. And if ever there were a salutary lesson in risk management in the age of social media, you couldn’t do better than this one.
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  Posted in: Uncategorized
  Tagged: caveat emptor, Consumer Focus, consumer rights, consumers, Ed Miliband, estate agents, LA Fitness, OFT, PPI mis-selling, rip off, Sale of Goods Act, unfair contracts, Vince Cable