PPI mis-selling

• Would the rational consumer please stand up?
  Posted on November 14, 2012 by Louise Restell
  People are not always entirely rational. Of course we’re not. We have a right brain as well as a left brain, or at least most of us do, and for some of us the emotional part seems to dominate quite a lot of the time. Nonetheless, sometimes our actions appear to make little sense whichever part of the brain is in charge.
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  Posted in: Consumer rights
  Tagged: consumers, claims management companies, CMCs, personal injury, compensation, PPI mis-selling
• Fake Nigerian bankers are the least of our worries: Welcome to the UK's rip-off conumser culture
  Posted on January 28, 2012 by Louise Restell
  I imagine the offices of the LA Fitness HQ last Wednesday morning were quite fraught, with lots of finger pointing, a few red faces and a lot of emails to sort through. If ever there were an example of when companies should deviate from their rulebook, this was it. And if ever there were a salutary lesson in risk management in the age of social media, you couldn’t do better than this one.
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  Posted in: Uncategorized
  Tagged: caveat emptor, Consumer Focus, consumer rights, consumers, Ed Miliband, estate agents, LA Fitness, OFT, PPI mis-selling, rip off, Sale of Goods Act, unfair contracts, Vince Cable