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OFT
We Brits like to complain. We are renowned for moaning about the weather (with good cause), unreliable trains (ditto) and bad service in restaurants (quite often ditto). Mostly, however, the complaining comes to naught because it is done in private to our family and friends and nowhere near the people who might be able to do something about it.
Read more...I imagine the offices of the LA Fitness HQ last Wednesday morning were quite fraught, with lots of finger pointing, a few red faces and a lot of emails to sort through. If ever there were an example of when companies should deviate from their rulebook, this was it. And if ever there were a salutary lesson in risk management in the age of social media, you couldn’t do better than this one.
Read more...Tagged:
caveat emptor,
Consumer Focus,
consumer rights,
consumers,
Ed Miliband,
estate agents,
LA Fitness,
OFT,
PPI mis-selling,
rip off,
Sale of Goods Act,
unfair contracts,
Vince CableSince the government’s wholly unsurprising announcement that it is banning referral fees I have been wondering what I can write about this that hasn’t already been said (including by me in an earlier
post). I’m certainly not going to attempt to explain the impact it will have on personal injury lawyers and claimants because I am not sure I really know.
Tagged:
claims management companies,
compensation,
compensation culture,
consumers,
insurance,
insurers,
law society,
legal aid,
legal aid cuts,
LSB,
MOJ,
OFT,
referral fees
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