estate agents

• Fake Nigerian bankers are the least of our worries: Welcome to the UK's rip-off conumser culture
  Posted on January 28, 2012 by Louise Restell
  I imagine the offices of the LA Fitness HQ last Wednesday morning were quite fraught, with lots of finger pointing, a few red faces and a lot of emails to sort through. If ever there were an example of when companies should deviate from their rulebook, this was it. And if ever there were a salutary lesson in risk management in the age of social media, you couldn’t do better than this one.
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  Posted in: Uncategorized
  Tagged: caveat emptor, Consumer Focus, consumer rights, consumers, Ed Miliband, estate agents, LA Fitness, OFT, PPI mis-selling, rip off, Sale of Goods Act, unfair contracts, Vince Cable
• Believe it or not, regulation isn't everything
  Posted on October 11, 2011 by Louise Restell
  Over the last few days I’ve been following a discussion on Twitter between a couple of lawyers and a professional lay legal adviser (if that isn’t a contradiction in terms).  I resisted the temptation to get stuck in because I have mixed views about the need for those working in the law to be regulated and I thought it would be easier to explain why here.
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  Posted in: Justice system, Legal services
  Tagged: claims management companies, consumers, estate agents, lay advisers, legal services, legal services act, McKenzie friends, regulation, reserved activities, Stephen Mayson, will writing